- Job Name
- IT Business Process Analyst / Project Manager (BPA/PM)
- Brief Description
- The CAO seeks a Business Process Analyst / Project Manager (BPA/PM) with experience incorporating new technology to support the department’s Civil and Criminal Divisions by incorporating new tools, examining and implementing business process improvements, and serving as a key liaison between the CAO’s divisions, other City departments, and external vendors. The position is responsible for the development and implementation of pivotal workflows affecting prosecution for the City of Seattle and legal advice and representation for its departments. The BPA/PM helps ensure the Criminal and Civil Divisions meet their commitments and incorporate technology in the practice of law by aiding in cross-team collaboration, timeline development, and integration planning.
This position will be responsible for training staff and documenting processes related to the office’s legal software systems and business processes. Work on specific projects will include a newly launched Criminal Case Management System, records management and retention technology, and expanding reporting functionality of a new timekeeping system. - Job Type
- Full-Time
- Education Level Required
- None
- Location City
- Seeattle, WA , United states
- Contact Person
- Reginald Willis
- Contact Email
- reginald.willis@seattle.gov
- Contact Phone
- How to Apply
- Application Process – For your application to be accepted you must:
Complete the online City of Seattle Application
https://www.governmentjobs.com/careers/seattle
Include the following required attachments (.pdf, .doc, or .docx format):
Cover Letter describing your interest in the position.
Resume detailing your relevant experience.
Application Submission Guidelines – All applicants are required to apply on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, etc. will not be considered unless the individual has applied to the available position via the Government Jobs site. Note: The required documents listed in the above "Application Process" section must be attached to the application prior to the job closing date indicated to ensure consideration for the application submitted. Please contact the Office of Human Resources on or before the closing date indicated above at Law_HR@Seattle.gov should you need assistance with the online application process. - Direct Link
- Click here for more info
- Job Details
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Job Responsibilities
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- Analyze a variety of informational and operational needs to recommend solutions, including incorporation of advanced technology, best practices in case and document management, and compliance with government requirements
- Manage full life cycle of business process improvements, including defining scope and resource allocation, schedule and benchmarks, and implementation strategy
- Coordinate with Criminal and Civil Division stakeholders, subject matter experts, and end users to understand and prioritize business needs, determine steps and technical tools to meet requirements, and liaise with internal Information Technology team and outside vendors to integrate systems
- Develop and execute change management strategies for policy adoption, procedural updates, and advanced practices that include regular communication with end users
- Maintain system to track progress of concurrent projects, establish tools for measuring performance, and give feedback to Criminal and Civil Division stakeholders and internal Information Technology team
- Oversee implementation, integration, and maintenance of case management and timekeeping systems, including ongoing reporting features and enhancements
- Liaise with internal eDiscovery and public disclosure teams to assess and recommend workflows related to retention, litigation holds, and records organization
- Regularly review existing technical resources and strategize how to further incorporate use
- Document policies and procedures for legal technologies, and aid in training end users
- Oversee creation and maintenance of onboarding materials and handbooks
- Analyze constraints to capacity to recommend possible efficiencies, resource reallocation, or outside support considering personnel and budget parameters
- Help prepare Requests for Proposals or research of solutions, evaluation of consultant proposals, and selection and assessment of contracts
- Review and update SharePoint content and project-related Teams channels
- Participate in and represent Criminal and Civil Division priorities in interdepartmental committees, including Citywide Records Management
- Meet regularly with representatives from Criminal Division, Civil Division, and internal Information Technology team to prioritize projects and evaluate pending tasks
- Serve as CAO's Data Steward to improve data governance, data fidelity and provide data management support for divisions to enable targeted and more efficient reporting and automations based on held data.
- Develop and maintain clear process documentation and standard operating procedures (SOPs) to support consistency, training, and knowledge transfer.
- Evaluate and recommend tools, technologies, and training that streamline existing processes and improve service delivery.
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